Refund policy

Priority Watch ($9)

The $9 is always refundable. Any reason, or no reason — even if your flight went perfectly and we did our job well. Email support@nordatravel.com from the address you paid with, within 30 days of purchase, and it is on its way back. No questions, no forms, no fine print.

Why 30 days? Because that is when the trip's data is deleted, as promised in our privacy policy — after that, there is nothing left to refund against.

Flight replaced rather than cancelled? We will happily move your Priority Watch to the new flight instead — just reply to any of our emails.

Flights, pickups and lounge passes

These are sold and fulfilled by our partners (the agency or provider named at checkout), so their refund rules apply. If you are stuck, write to us — we will point you to the right door.